TravelPal
Service based Application
Academic Project
May 2024 - 10 Weeks
User Satisfaction - 97%
My Role
Target User Group
Tools Used
Product architect & UI Designer
Age group: 18-70 Years
Figma, Storyboard, User testing.com, FigJam, Balsamiq, Excel
Problem Statement
Traveling with special needs often feels overwhelming due to the lack of access to reliable caregivers and tailored support at destinations. TravelPal bridges this gap, ensuring every journey is safe, inclusive, and stress-free. Because everyone deserves to travel with confidence & Safety
Story Board
This storyboard illustrates the journey of travelers with special needs using TravelPal, highlighting real-life scenarios where the app bridges gaps and transforms travel experiences. Each frame captures key moments starting from searching for caregivers, connecting with them, and ensuring a smooth, safe trip, showcasing how TravelPal provides confidence and peace of mind for every traveler. This visual narrative brings the app's purpose to life, emphasizing its impact and necessity.
User flow
The user flow diagrams illustrate the transformation from the traditional, cumbersome process of finding caregivers to TravelPal's streamlined, user-centric solution. These flows highlight how the app simplifies and enhances the journey, making travel safer and more accessible for individuals with special needs.
Before
After
Start
Decide destination & dates
Verify credentials
Contact caregivers
End
Verify credentials
Plan Trip
Browse for caregivers from different sources
Confirm Booking
Travel with uncertainty and no verification
Start
Log In/ Sign up
Enter Travel details
Apply filters according to user needs
Browse verified caregiver list
Chat with verified caregivers
Book & Pay
Receive confirmation
Travel with Confidence
End
Lo-fi Screens
Working Prototype
User Testing and Feedback
To provide more context and insights, I have conducted a user testing session using UserTesting.com. The video highlights user interactions, feedback, and key observations that could help in evaluating the usability and effectiveness of the design/process. You can access the recording through the link below:
Final Conclusion and Key takeaways
The user testing highlighted the success of "Travel Pal" in delivering a user-friendly, intuitive interface, and effective navigation.
While the simplicity of the design was praised, the need for multilingual support emerged as a critical area for improvement.
Incorporating language options can significantly enhance accessibility and widen the app's reach among diverse user groups.
Continuous testing with a larger and more varied demographic is essential to refine the app's features and ensure inclusivity.
Key areas like ease of navigation and design effectiveness affirm that the app meets fundamental usability standards but also point to opportunities for growth in accessibility.
TravelPal User Testing Final Report
